The impact of the pandemic, and in particular the requirement to close office premises, created unprecedented challenges for authorities in providing many of their services and functions. New ways of working were quickly rolled out, sometimes with information governance implications. Moreover, prioritisation of some functions resulted in the reallocation of resource away from FOI in some authorities. However, FOI remained an obligation throughout, so authorities need to ensure they properly account for it when implementing new systems or processes, including in making business continuity plans.