New Case - means new application received. Case opened, but validation checks not started.
Validation - the application is being checked to determine if we can investigate.
Case awaiting allocation - case awaiting allocation to an investigating officer.
Investigation  - case allocated to an investigating officer and investigation ongoing.  Includes time spent drafting the decision.
Approval - there are two stages within our approval process:
 
- Decision submitted for first level approval - The investigator has submitted the draft decision to their team leader for first level approval. 
- Decision submitted for second level approval - The team leader has submitted the draft decision to the Commissioner or Head of Enforcement for final approval.